Self check out, Express lines

The grocery store, a place to shop for the products you wish to have throughout the day, days, weeks and months to come. Many do big shoppings here, some do small short shoppings. From the small short shoppings came the birth of the 15 items or less express line. Which till this day I have yet to see this rule implemented. That doesn’t mean it hasn’t, after all I’m not at the grocery store 24/7. Just over the times I’ve had my own 15 items or less I always end up right behind some person buying a load of groceries to feed a family of 10.

With technology advancing, and the demand growing along with some influence of misanthropy then comes the self check out line. Ideally this would work wonders, got 1 item, got 2 3 4 5 whatever.. scan pay bag out. and oh…no one bothering you to donate to one of the billionth of causes that the so called corporation supports.

The issue lies in that you get people who do big shoppings and go through these lines at the same time as the people wanting to buy one thing and get out. Yet creating a massive back up.

So I always skip to the front desk, or to the flower cashier, or to the pharmacy. A place that has a cashier, with a short line and out you go. I’ve honestly never had a problem with this, no one has ever objected to this. I usually go to the Front Desk, as I did today. There stands an employee, that has nothing to do, or at least standing around like she has nothing to do. I wanted to buy 5 teas, for $5, good deal since its Honest Tea! She goes “this is what the express lines are for, and the self check outs”..with a fairly sharp attitude to stab you with. I am naturally a fighter…so I had to go in response too, “well, not everyone follows the rules at the 15 items or less, and a good amount don’t know how to use the self-check out”, “well this is a front desk its not a cash out line”, so, I go “if you would like I can bring my business else where as you are not the only grocery store in this area, and many of the other stores I go to don’t mind since I am buying something and in return making the company money.” So in turn, she cashed me out, with out saying much else, I paid by cash, $5 exactly.

Look, if a cash register is there, and you are able to ring me out then do it! After all you are a paid employee, by this cash register, and for one reason or another you are in charge of that station. So operate that station as a good employee, friendly and kind to the customers. I mean of course if I have a whole grocery
basket full of crap that’s a little too much, 5 tea? what? Deal with it!

I refuse to name the grocery store, or the employee that I had an issue with, as I feel that is stepping across the line, which I rather not do.

In the near future though, next time I’m in the area, I will make sure I go to the other grocery store along the way that I never have issues with in regards to buying a few teas and heading on out.

What companies, and GMs need to realize is if this is a practice they wish to persue, that it will reflect negatively on people like myself. We just want to get a bottle of water, tea, soda, whatever and get out. Why not use a convience store like 711 or Wawa? I personally don’t like either of them and they don’t always carry the product that I wish to have that the grocery stores may carry. However the product that the store carries that I want, is carried at various other stores that don’t have a problem with people checking out a few items at the front desk. Also the independent health food stores carry these products as well, I really don’t mind going to the health food stores to get them, just it was a bit closer to run into this one store. It is up to the companies to decide whether they like to practice this kind of customer service, or scare away customers like me back to the health food stores..which is fine, just you are not getting my money then, the local store owners are. Which is much better any ways!

Until next time, blogya later!